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CRM stands for Customer Relationship Management. It is a technology that helps businesses manage and improve their relationships with their customers. CRM systems track customer interactions and data from all channels, such as email, phone, social media, and live chat. This data can then be used to improve customer service, increase sales, and boost customer loyalty.

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Data-driven decision making: CRM systems collect and store a wealth of customer data. This data can be used to make informed decisions about everything from marketing campaigns to product development.

Process automation: CRM systems can automate many of the tasks that are involved in managing customer relationships. This can free up your team to focus on more strategic initiatives.

Collaboration: CRM systems can help to break down silos between different departments within your organization. This allows for a more coordinated and customer-centric approach.

Improve Customer Service

Improve Customer Service

CRM can help businesses to track customer interactions and resolve customer issues more quickly and efficiently. It can also help businesses to anticipate customer needs and provide proactive support.


CRM can help businesses to build stronger relationships with their customers by providing them with personalized experiences and relevant offers. It can also help businesses to identify and address customer churn.


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Purchasing and Inventory Control


Streamline procurement processes such as requisition requests, purchase orders, goods receipts creation, and returns management.  

Warehouse and accounting integration

Benefit from real-time synchronization of goods receipts and inventory levels in the warehouse to perform purchase planning with ease.

Accounts payable

Lower costs and optimize your supply-chain relationships. Process accounts payable invoices, cancellations, and credit memos with a purchase order reference.

Business Intelligence

Report creation and customization

Access data from multiple sources, create new reports, and customize existing ones in a variety of layouts with minimal IT overhead. 


Analytics with predefined metrics

Improve your cash balance visibility and sales performance dramatically with analytics and predefined key performance indicators.

Powerful data visualizations

Make better decisions by enhancing your reports with powerful visualizations.

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Analytics and Reporting

Dashboards and reports

Design intuitive, interactive dashboards and reports that answer your most pressing questions. Managers can also track revenues, costs, and cash flow accurately; assess performance; and take swift corrective action.

Real-time analytics

Access information faster and evaluate it with powerful analytics in real time. With SAP Business One you can simplify data searching and the on-demand creation of standard or ad hoc reports. 

Industry-Specific Capabilities

Take advantage of extensive industry-specific functionalities, best practices, and processes with tools designed for small and midsize businesses.


Meet customer demand and develop new revenue streams by shrinking supply chain costs, speeding time to profit, shortening cycle times, and minimizing scrap and rework.

Professional services

Deliver consistent, high-value services by establishing a repeatable process for service delivery while improving resource planning, project management, and billing.


Give consumers the products, information, and personalized experiences they want. Harness real-time customer and point-of-sale insights and optimize operations end to end.

Wholesale distribution

Respond to customer and supplier demand with flexible, tightly integrated processes. Improve the entire business from planning to inventory and supply-chain management. 


With SAP Business One mobile apps, you get immediate access to the most relevant information to help you to run your business from anywhere, any time.
SAP Business One Sales mobile app
Designed for busy sales teams on the move. Manage leads, customer accounts, view stock, and place an order with the SAP Business One Sales mobile app for iOS and Android. 

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