CRM stands for Customer Relationship Management. It is a technology that helps businesses manage and improve their relationships with their customers. CRM systems track customer interactions and data from all channels, such as email, phone, social media, and live chat. This data can then be used to improve customer service, increase sales, and boost customer loyalty.
Get Your Special Offer Now
Customer-centricity
Data-driven decision making: CRM systems collect and store a wealth of customer data. This data can be used to make informed decisions about everything from marketing campaigns to product development.
Process automation: CRM systems can automate many of the tasks that are involved in managing customer relationships. This can free up your team to focus on more strategic initiatives.
Collaboration: CRM systems can help to break down silos between different departments within your organization. This allows for a more coordinated and customer-centric approach.
Improve Customer Service
Improve Customer Service
CRM can help businesses to track customer interactions and resolve customer issues more quickly and efficiently. It can also help businesses to anticipate customer needs and provide proactive support.
CRM can help businesses to build stronger relationships with their customers by providing them with personalized experiences and relevant offers. It can also help businesses to identify and address customer churn.
Get Your Special Offer Now
Purchasing and Inventory Control
Procurement
Streamline procurement processes such as requisition requests, purchase orders, goods receipts creation, and returns management.
Warehouse and accounting integration
Benefit from real-time synchronization of goods receipts and inventory levels in the warehouse to perform purchase planning with ease.
Accounts payable
Lower costs and optimize your supply-chain relationships. Process accounts payable invoices, cancellations, and credit memos with a purchase order reference.
Business Intelligence
Report creation and customization
Access data from multiple sources, create new reports, and customize existing ones in a variety of layouts with minimal IT overhead.
Analytics with predefined metrics
Improve your cash balance visibility and sales performance dramatically with analytics and predefined key performance indicators.
Powerful data visualizations
Make better decisions by enhancing your reports with powerful visualizations.
Get Your Special Offer Now
Analytics and Reporting
Dashboards and reports
Design intuitive, interactive dashboards and reports that answer your most pressing questions. Managers can also track revenues, costs, and cash flow accurately; assess performance; and take swift corrective action.
Real-time analytics
Access information faster and evaluate it with powerful analytics in real time. With SAP Business One you can simplify data searching and the on-demand creation of standard or ad hoc reports.
Industry-Specific Capabilities
Take advantage of extensive industry-specific functionalities, best practices, and processes with tools designed for small and midsize businesses.
Manufacturing
Meet customer demand and develop new revenue streams by shrinking supply chain costs, speeding time to profit, shortening cycle times, and minimizing scrap and rework.
Professional services
Deliver consistent, high-value services by establishing a repeatable process for service delivery while improving resource planning, project management, and billing.
Retail
Give consumers the products, information, and personalized experiences they want. Harness real-time customer and point-of-sale insights and optimize operations end to end.
Wholesale distribution
Respond to customer and supplier demand with flexible, tightly integrated processes. Improve the entire business from planning to inventory and supply-chain management.
